Returns and Exchanges
- Item must be in marketable condition (all garment tags still attached, unwashed & unworn).
- See below the allowable number of days for return including the shipping period.
- Shipping and handling cost incurred are non-refundable.
- Exchange can only be made for a different size and/or color.
- Shipping and handling cost involved in exchanging/returning and sending back the item will be shoulder by the customer.
- Exchange of items is not allowed in the retail/physical stores.
PROCEDURE FOR RETURNING / EXCHANGING THE ITEM
- Notify the company via email (firstname.lastname@example.org) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the color and/or size of replacement.
- The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.
DEFECTIVE / DAMAGED ITEMS
- Item/s delivered with factory defect/s must be reported immediately within 24 hours upon receipt of the item/s.
- Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, KEDS.COM.PH will replace the item and pay for the appropriate shipping costs.
- You will be held responsible for items until the arrival at our warehouse. Please ensure that the packaging of the items is secured to avoid damage. We strongly advice the use of dependable couriers that provide tracking services and details.
- All returns are still subject to quality assessment. Items that do not pass a quality check will be transported back to the customer.
- If you believe that there is a problem with the quality of the product upon delivery, you may ship it back to us for full refund, replaced with a different stock of the same item, or exchanged for store credit.
- Due hygienic reasons, we cannot accept returns for underwear and swimwear.
- We also cannot accept returns of sealed items that have been unsealed by the customer, such as skincare products and food items.